80% Wool, 20% Nylon
Terms & Conditions of Carpet Factory Outlets
The following Terms and Conditions apply to all purchases of items from this website. Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep a copy of these terms and conditions safe for your reference.
Sale of goods
By placing an order with Carpet Factory Outlets (as of now referred to as us/we/our) you (the customer) are accepting these terms and conditions, as well as our terms of website use, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights. We will acknowledge your order by E-mail as soon as possible. Any e-mail or other acknowledgment from us does not constitute our legal acceptance of your order. Your order confirmation is proof of purchase.
Please ensure you keep this in a safe place as this will also be your guarantee on the following terms:
A-GRADE CARPET ORDERS (ONLY)
All A-Grade orders are covered fully with a manufacturers guarantee. If for any reason you are unhappy with the carpet/s you have received, please contact us immediately and we will follow all correct procedures to satisfy the issue.
CLEARANCE STOCK (ONLY)
All clearance stock products are sold without a manufacturer’s guarantee and are not covered in any way. If you buy a clearance item please make sure you are aware of all reasons as to why it is a clearance item (as detailed in “Product description”). If once the carpet has been purchased and delivered and you are not satisfied with the product we will accept a return at a charge of £45.00 to restock this item. Please be aware that if the product has been torn/ cut or fitted we will not accept any returns.
All deliveries Nationwide are delivered using a 3rd party courier unless delivery is within 15 miles of our showroom. In which case we may use our own delivery van.
Once our courier has collected your carpets from our showroom/warehouse they will call you directly to arrange an exact date for delivery.
ALL CARPET ORDERS DELIVERED WITHIN 7 – 10 Working days. (Excludes Scotland, Scottish Isles, Channel Islands and Northern Ireland)
All timescales given on our website are to be used as a guideline only. We shall make every effort possible to meet these timescales; however, delays can occur due to circumstances which are not under our control. We therefore cannot be under any liability for any delays or failure to deliver within the estimated timescale given. Additionally, all timescales quoted do not include any public holidays or Weekends.
All delivery charges are calculated by distance from our postcode of DY11 7AR and are as follows:
Within 5 miles – FREE Within 10 miles – £10.00 Within 15 miles – £15.00 Within 20 miles – £20.00 Within 25 miles – £25.00 Over 25 miles – £45.00
For any deliveries to Scotland, the Scottish Isles, the Channel Islands and Northern Ireland you will be required to call us for a quotation.
All deliveries must be signed for by an adult aged 18 years or over. It is the customer’s responsibility to check all goods prior to signing for them. Carpet Factory Outlets cannot be held liable for any damage which is noticed after delivery has occurred.
If any carpet product is larger than 20 square metres (e.g.4mx5m), you will Supply the extra person at the delivery point to assist with handling the product.
Delivery is to the ground floor only (door-to-door service). Drivers are not insured to Go up steps or staircases.
If a second delivery is required due to any problems accessing the property or for any reasons not mentioned prior to delivery on the “Delivery assistance” form or if you (the customer) have failed to accept delivery (ONCE ARRANGED WITH THE COURIER) then we, Carpet factory outlets reserve the right to charge a £45.00 re-delivery fee.
**Please note** As of 1st June 2016 on completion of your order we will e-mail you a form titled “Delivery assistance” requesting necessary information to ensure a smooth and successful delivery of your order. We will require this completed form to be returned to us within 48 hours(Should we not receive a completed form within 48 hours we will assume there are no potential issues that could affect the delivery and process the order as normal) In the event that an issue arises at the time of delivery that has not been identified on the “Delivery assistance” form then you may be liable to incur extra charges. Please see “attempted deliveries” above.
Returns: All returns must be sent to; Carpet factory outlets Kidderminster, unit 8 Easter park , Kidderminster , Worcestershire , DY11 7AR.
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